Effective Date: August 5, 2026
At Rivanno, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This Refund & Returns Policy explains the conditions, process, and timelines for returns, refunds, and exchanges.
By placing an order on our website, you agree to the terms outlined in this policy.
We accept returns within 30 days of the delivery date.
To qualify for a return, the item must:
Returns that do not meet these conditions may not be eligible for a refund.
For hygiene, safety, and product integrity reasons, the following items cannot be returned unless they arrive damaged or defective:
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
When contacting us, please include:
We will review your request and, where appropriate, arrange a replacement, refund, or another suitable resolution.
To request a return, please contact our customer support team before sending any item back.
Please include:
Our support team will provide return instructions and the appropriate return address if your request is approved.
Items returned without prior authorization may experience delays in processing or may not be accepted.
If the return is due to a damaged, defective, or incorrect item sent by Rivanno, we will provide an appropriate resolution, which may include covering the return shipping cost where applicable.
For returns due to a change of mind or customer preference, the customer may be responsible for return shipping costs unless otherwise required by applicable law.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items that are lost in transit.
Once your returned item is received, it will be inspected to verify that it meets the eligibility requirements outlined in this policy.
You will be notified of the outcome once the inspection has been completed.
If your return is approved, your refund will be issued to the original payment method used for the purchase.
Refunds typically begin processing within 5–10 business days after the returned item has been inspected and approved.
The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
Original shipping charges, if any, are generally non-refundable unless the return is due to our error or a defective product.
We currently offer exchanges for items that arrive damaged, defective, or incorrect.
If you would like a different product, color, or size, we recommend returning the original item (if eligible) and placing a new order.
Orders may be cancelled before they enter processing or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, you may request a return after delivery in accordance with this policy.
If a package is refused or returned due to an incorrect shipping address provided by the customer or failure to accept delivery, additional shipping charges may apply before the order can be reshipped.
We reserve the right to update this Refund & Returns Policy at any time to reflect changes in our business practices or legal requirements.
Any updates will be posted on this page with a revised Effective Date.
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Email: support@rivanno.shop
Our customer support team will be happy to assist you and respond as quickly as possible.