Effective Date: August 5, 2026
Welcome to Rivanno, legally operated by Pet Town. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, create an account, place an order, or interact with our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
We may collect the following types of information:
When you place an order, contact us, or subscribe to our newsletter, we may collect:
Full Name
Billing Address
Shipping Address
Email Address
Phone Number
Payment Information, processed securely through our payment provider
Order History
Customer Support Communications
When you visit our website, certain information may be collected automatically, including:
IP Address
Browser Type
Device Information
Operating System
Pages Visited
Time Spent on the Website
Referral URLs
Date and Time of Visits
We use your information to:
Process and fulfill orders
Deliver purchased products
Communicate order updates
Respond to customer inquiries
Improve website performance
Personalize your shopping experience
Detect fraud and unauthorized activities
Comply with legal obligations
Send promotional emails if you have chosen to receive them
Payments are processed securely through trusted third-party payment providers.
Rivanno does not store or have direct access to your complete payment card information.
Our website uses cookies and similar technologies to:
Keep items in your shopping cart
Remember your preferences
Improve website functionality
Analyze website traffic
Measure marketing performance
Enhance user experience
You may disable cookies through your browser settings. However, some website features may not function properly.
We may use trusted third-party service providers to operate our business, including services related to:
Payment Processing
Shipping and Order Fulfillment
Website Hosting
Analytics
Email Communications
Fraud Prevention
These providers receive only the information necessary to perform their services and are expected to protect your information.
We may use analytics tools to understand how visitors interact with our website.
These tools may collect information such as pages viewed, device information, browser type, and approximate geographic location. This information helps us improve our website and customer experience.
If you subscribe to our mailing list, we may send promotional emails regarding:
New Products
Special Offers
Store Updates
Seasonal Promotions
You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
We do not sell or rent your personal information.
We may share information only when necessary with:
Payment Processors
Shipping Carriers
Technology Providers
Legal Authorities when required by law
Fraud Prevention Services
We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
We retain personal information only for as long as necessary to:
Complete transactions
Provide customer support
Maintain business records
Meet legal and tax obligations
Resolve disputes
Enforce our agreements
When information is no longer required, it is securely deleted or anonymized where appropriate.
Depending on your location, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict certain processing activities
Object to certain uses of your information
Withdraw consent where applicable
Request a copy of your personal data
To exercise these rights, please contact us using the information below.
Our website is not directed toward children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.
Any updates will be posted on this page with a revised Effective Date.
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us.
Business Name: Rivanno
Legal Business Name: Pet Town
Phone: +1 212-996-6211
Email: info@rivanno.shop
Address: 1676 1st Ave, New York, NY 10128, United States
Time Zone: Eastern Time (ET)
Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
We will make reasonable efforts to respond to all privacy-related inquiries in a timely manner.
