Privacy Policy

Effective Date: August 5, 2026

Introduction

Welcome to Rivanno. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, create an account, place an order, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.


Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, contact us, or subscribe to our newsletter, we may collect:

  • Full Name
  • Billing Address
  • Shipping Address
  • Email Address
  • Phone Number
  • Payment Information (processed securely through our payment provider)
  • Order History
  • Customer Support Communications

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on the Website
  • Referral URLs
  • Date and Time of Visits

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Deliver purchased products
  • Communicate order updates
  • Respond to customer inquiries
  • Improve website performance
  • Personalize your shopping experience
  • Detect fraud and unauthorized activities
  • Comply with legal obligations
  • Send promotional emails if you have chosen to receive them

Payment Information

Payments are processed securely through trusted third-party payment providers.

Rivanno does not store or have direct access to your complete payment card information.


Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Keep items in your shopping cart
  • Remember your preferences
  • Improve website functionality
  • Analyze website traffic
  • Measure marketing performance
  • Enhance user experience

You may disable cookies through your browser settings. However, some website features may not function properly.


Third-Party Services

We may use trusted third-party service providers to operate our business, including services related to:

  • Payment Processing
  • Shipping and Order Fulfillment
  • Website Hosting
  • Analytics
  • Email Communications
  • Fraud Prevention

These providers receive only the information necessary to perform their services and are expected to protect your information.


Google Analytics

We may use analytics tools to understand how visitors interact with our website.

These tools may collect information such as pages viewed, device information, browser type, and approximate geographic location. This information helps us improve our website and customer experience.


Marketing Communications

If you subscribe to our mailing list, we may send promotional emails regarding:

  • New Products
  • Special Offers
  • Store Updates
  • Seasonal Promotions

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.


How We Share Information

We do not sell or rent your personal information.

We may share information only when necessary with:

  • Payment Processors
  • Shipping Carriers
  • Technology Providers
  • Legal Authorities when required by law
  • Fraud Prevention Services

Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure.


Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions
  • Provide customer support
  • Maintain business records
  • Meet legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.


Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict certain processing activities
  • Object to certain uses of your information
  • Withdraw consent where applicable
  • Request a copy of your personal data

To exercise these rights, please contact us using the information below.


Children’s Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.


External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page with a revised Effective Date.


Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us.

Email: support@rivanno.shop

We will make reasonable efforts to respond to all privacy-related inquiries in a timely manner.