Effective Date: August 5, 2026
At Rivanno, we strive to ensure that every order is processed accurately and delivered as quickly as possible. This Shipment Policy explains our order processing times, shipping methods, delivery estimates, and important shipping information.
By placing an order through our website, you agree to the terms outlined in this Shipment Policy.
At this time, Rivanno ships exclusively within the United States.
We currently do not offer international shipping.
If we expand our shipping destinations in the future, this policy will be updated accordingly.
Orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Orders placed after business hours, on weekends, or during holidays will begin processing on the next business day.
After your order has been processed and shipped, estimated delivery is typically:
3–7 Business Days
Please note that delivery times are estimates and are not guaranteed.
Actual delivery times may vary depending on:
We proudly offer Free Standard Shipping on all eligible orders shipped within the United States.
If expedited shipping options become available, any applicable charges will be clearly displayed during checkout before payment is completed.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking information, where available.
Tracking updates are provided by the shipping carrier and may take up to 24–48 hours to appear after shipment.
We work with trusted shipping carriers to ensure reliable delivery of your orders.
The carrier used for your shipment may vary depending on your location, package size, and availability.
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your shipping information before placing your order.
Rivanno is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.
If you need to update your shipping address after placing an order, please contact us as soon as possible.
Address changes can only be made before the order has entered the shipping process.
Once an order has been shipped, we may be unable to modify the delivery address.
While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
We appreciate your patience if such delays occur.
If your tracking information indicates that your package has been delivered but you have not received it, we recommend:
If the issue remains unresolved, please contact our customer support team, and we will work with you to investigate the shipment.
If your package arrives visibly damaged, please contact us within 48 hours of delivery.
Please include:
We will review your request and provide an appropriate resolution.
In some cases, multiple items within the same order may be shipped separately.
If this occurs, you will receive tracking information for each shipment, where applicable.
If a shipment is refused or returned due to an incorrect address provided by the customer or failure to accept delivery, additional shipping charges may apply before the order can be reshipped.
Rivanno reserves the right to modify this Shipment Policy at any time to reflect changes in shipping procedures, carrier services, or legal requirements.
Any updates will be posted on this page with a revised Effective Date.
If you have any questions regarding shipping, delivery, or order tracking, please contact us:
Email: support@rivanno.shop
Our customer support team will be happy to assist you with any shipping-related inquiries.